Customer Services



The front line experience of our technical sales and product managers in the field is backed by dedicated technical teams with the specialist skills to give a support service to specifiers. They will be pleased to advise on appropriate products to meet both PSA performance specification and the recently introduced Common European Standard BS EN 12825.

Typically this includes assistance with project specific raised access floor specifications, advice on floor layout and special details. Full product details and specification are provided and online information can be accessed at any time via the Kingspan website (www.kingspanaccessfloors.co.uk).

As well as providing downloadable product information, the extensive FAQs and case histories of completed projects are an invaluable guide to product selection.

Specification is further facilitated by links to NBS site.

In addition Kingspan offer a RIBA approved CPD package which provides authoritative guidance on all aspects of raised access flooring.

From the provision of budget prices for planning purposes though to fully comprehensive tender packages, Kingspan Access Floors will provide competitive offers based on our extensive product range. Tender packages include fully priced bid, product specification, method statements and quality plans, risk assessments, manning levels to meet programme time scales, and proposed project management structure including personnel information.

Kingspan Access Floors’ contracting teams have carried out most of the UK’s largest, most technically demanding, time critical and prestigious raised floor projects. There are few problems they have not previously encountered and overcome.

Kingspan, uniquely among UK access floor manufacturers, has its own ISO 9001 quality management accredited contracting service. Highly qualified managers and skilled fitters, logistics and technology support, result in a responsive nationwide capability, delivering turnkey solutions on time and on budget.

Compliant with the latest construction legislation all documentation is prepared and presented in the required format. Our contracting management teams ensure that the raised floor installation meets quality and timescale requirements. Full raised access floor layouts are generated on CAD with the provision of as built drawings if required.

Working closely with technical and production departments experienced project management teams ensure that the demands imposed by major construction projects are met. All installations are carried out to the required standards by trained personnel only. On project completion, comprehensive operating and maintenance manuals are supplied to the main contractor.

Aftercare service ranges from the simple provision of spares or a variety of modifications carried out by the Special Works division, typically alterations to existing floors and re-levelling of existing older floor installations.

2006 saw the introduction of the Kingspan Total System Warranty. The package provides a 25 year system performance guarantee, Quality assurance to ISO 9001 for both manufacture and installation, panel durability is maintained by the highest standard of HDG encapsulation & designed for low air leakage performance so essential when specifying underfloor air distribution.*

Full project records are kept for many years, thereby facilitating any subsequent works.

* When installed by kingspan's in house construction division.